Episode 100: From CIA to CX Expert: Joey Coleman on Building Unbreakable Relationships in Business Part 2

In the 100th episode of The Wealthy Entrepreneur Podcast, our host Bob Gauvreau reconnects with bestselling author Joey Coleman for Part 2 of their conversation. Joey brings fresh insights from his books Never Lose a Customer Again and Never Lose an Employee Again, focusing on how to build stronger relationships in business.

This episode covers the real cost of employee turnover, why most onboarding fails, and how outdated leadership habits are hurting retention. Joey and Bob break down practical strategies that business owners can use right away to create meaningful experiences that keep top talent and loyal clients.

If you're serious about growing your business through connection and loyalty, this conversation is essential. Catch up on Part 1, then subscribe, leave a review, and share this episode with a business leader who needs to hear it.

Episode Highlights:

• 00:00 Welcome to The Wealthy Entrepreneur Podcast
• 00:45 Employee Retention and Turnover Costs
• 00:56 Implementing Retention Strategies
• 04:22 Post-Pandemic Employee Relations
• 05:28 Challenges of Remote and Hybrid Work
• 13:11 Cost of Losing an Employee
• 17:07 Employee Relationship Management
• 20:44 Balancing Work and Personal Life
• 22:42 Future Books and Projects

About the Guest:
Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His two books have received critical acclaim; both were instant Wall Street Journal best sellers. Never Lose a Customer Again shows how to turn any sale into a lifelong customer, and his newest book, Never Lose an Employee Again, details a framework that companies worldwide can use to reduce turnover and increase employee engagement.

Connect with Joey:

• Website: https://joeycoleman.com/
• LinkedIn:https://www.linkedin.com/in/joeycoleman1/

Resources:

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